Refund policy

Because our products are consumable food and beverage items, we can't accept returns or exchanges for change of mind, including on opened or unopened items.

Damaged, defective or incorrect items

If your order arrives damaged, leaking, defective, or isn't what you ordered, email hello@naruzenliving.com within 7 days of delivery with your order number and photos of the item and packaging. Once verified, we'll send a free replacement or issue a full refund for the affected items, whichever you prefer. You won't need to send the item back unless we ask.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.

Cancellations

You can cancel an order free of charge before it's dispatched by emailing us. Once an order has shipped, it can't be cancelled.

Marketplace orders

Orders placed on TikTok Shop or Shopee follow that platform's return and refund process.